I had a terrible experience with this dealer when trying to buy a new car (Mazda 323 Turbo Sedan) from them. Not only were they very slow in responding to my enquiries they were very rude and ghosted me, even though I had the funds (all cash) available and was ready to buy a new car from them. I do NOT recommend the sales person (Corrley) or the sales manager (Firas) who behaved very unprofessionally. They also wanted to lap on a $1599 surcharge for “Wheel locks and Nitro fill above the price listed on their web site! Bait & Switch? I ended up buying the same car I wanted from a different dealer in the area, who gave me a great deal on the new car and my trade-in. I am very happy with it.

Watch your contracts the over charged me when buying my leased mazda 3 said they would make it good on next car .then said to bad more or less no discount they stole almost 10,000 from us! by putting us off saying wait for new arrivals come back ect I just want my refund now they are shady Ps had me turn in my cars (repo )so they could sell me 3 more without financing noticing . Killed my credit in 2020 finally recovering !shady sales manager Paul was great! But moved by the time deal was up! He knew they were wrong!!!

So I made an appointment for an oil change and key duplicate. Is 2 hours worth the wait?

I will never, ever recommend Bakersfield Mazda nor ever, ever use them for anything. Matter of fact I will make it a point to warn as many people as I can about them!

Paul Lopez was extremely helpful and made the lease exchange very easy for us. We very much appreciated his professionalism, friendliness, and excellent customer service! Amir in finance was also great!

Always a great experience when I bring my CX-5 in for service. Richard was friendly and professional - just a delight to work with this morning. Thank you Mazda!

First off Aldo Garcia made my customer experience great the whole way through. Such a huge difference from other dealerships! Thank you so much. Sincerely, Ryan Malpiede

In least than a year my Mazda CX-5 broke down. I have it towed to Bakersfield Mazda for test and repair. After 3 days they called that my car is ready for pick-up. When I picked up the car a noticeable dent on the rear bumper was made. I call the attention of the asst. service manager to the incident. Since I live in Los Angeles and Bakersield Mazda had no body shop, a note acknowledging the damage to the rear bumper and will reimburse with their local dealer to cover charges was written an d sign. After more than a month after I submitted the estimates and my many phone calls which they promise to return which they did not, still no action. For all of my purchases of new car, I have never experience a total breakdown like the Mazda CX-5 in not even a year plus the so so Mazda Bakersfield Service makes me wonder If I will buy another Mazda again.

Jesus (Chuy) is the best salesman i’ve ever worked with. I’ve bought three cars with him now and every time he always strives to get me a nice car for an affordable price!

I waited 3 hours to get an oil change done. They give you a number to text/ call to get updates. after the first two hours I texted got no response. So unprofessional. I had an appointment there should have been no reason to wait THREE HOURS! So annoying and unprofessional in my opinion. Should have been given at least a heads up that they were busy if it was going to take so xxxx long.

Bakersfield Mazda has great car service at a great price with friendly service. They don't nickel and dime you ... Just great people doing a great job.

I took my 2016 Chevrolet Camaro to Bakersfield Mazda. My service advisor was Aldo Garcia. I received great customer service, the staff is awesome. i will always bring my car here to have it serviced in the future. They got me in and out quick. Aldo was very friendly and knowledgeable.

The staff in all areas of the service center are friendly, helpful and experienced, Cory /Felix is the best along with other staff members I dealt with today. Latrina Casteberry and Adam Deyoe were especially helpful. Adam showed me how to reprogram my radio. Thanks to all of them/ Betty Hylton

Great customer service. Sales person gave us a really good deal. Would recommend this dealership to friends and family. Staff was friendly and made us feel comfortable with our new purchase.

They fixed my window that wasn't working right. It didn't take as long as I thought it would. My oil change was done quickly and they checked the air in my tires for free. I loved getting my car back clean too!

Great place to go Very accommodating and prompt services Can’t get any better than royal treatment from Cory Felx our service personnel who delivers very personal service He made my day go a lot easier after getting a flat tire

Cory is always ask questions about my car, if got this done or that done, I tell this the place bring my car for service

Great people great service ! Mellissa and lucky was the best ever great price and was able to work in the price I needed. Thank you for your time

Cory Felix made sure that the part for my car was painted correctly, and he made sure that I could get an appointment on a Saturday.

The people here were really nice and helpful! Just be careful, once you buy a car you will get a million emails and multiple people from the dealership texting you asking to take a survey...so here I am. After 15 texts and 35 emails taking a SECOND survey. But I LOVE MY MAXZA!!!!

Great staff, easy to work with and very pleasant. Not aggressive in selling but make sure you get what you want. Friendly and efficient to deal with.

Aldo was very attentive and detailed. I felt confident when leaving the service center that my car was in good hands. This is my first time servicing my car at Mazda, and I wasn’t sure what to expect. But now I know when I have to service my car again I will be at ease.

I always take my car here. I trust Corey in the service department with my car. I hope that the dealership updates the seating in the waiting room soon, as it is wearing out.

Very helpful answer all my questions very kind quick service came to let me know car was ready have coffee and water and cookies in waiting room for customers all people at bakersfield mazda very friendly

I personally had a great experience at Bakerfield Mazda. I got exactly what I was looking for and the sales man Anthony Cueto was extremely helpful. I visited the dealership a few different times with my mom, dad and to test drive the car. Anthony made me feel really comfortable and didn’t pressure me into buying right there and then. Definitely let me take my time and helped me with my decision to purchase a 2018 Mazda CX-5 with preferred packaging. Overall I would recommend Mazda to friends and family. I’m more than happy with my experience and purchase!