Customer Testimonials
Great deal with Mazda had a good experience and they didn’t run my credit a boat load of times like other dealers
This dealership experience was by far the best my partner and I have ever had. Specifically Jacob our sales person was so patient with us and really took his time with helping us find our new family car. We didn’t feel rushed to make a decision or like we were bothering him. Juan was also super helpful and very involved in making us feel content with our new car. Daniel in the finance department was super informative and helped us add on extra protection to our car to make sure we would be set for a long time and ... Read More Google - Nov 13, 2026
Bakersfield Mazda was a pleasure to purchase from. The deal was done over the phone on a new 2026 Mazda 3 Hatchback. No, shenanigans and a no nonsense group of quality salesmen and women. Will purchase from them again.
Al work, service are completed on time!
great job thanks so much
Best customer service in town ! Made purchasing a new vehicle easy and stress free
Mr. Gerald Biggs was very helpful. Thank you.
Dario, Jaun, and the financial adviser, were awesome on how they all helped My son and I to obtain the price and monthly payments that My son and I were able to pay. They went far and beyond to bless us with a great package. From the bottom of our hearts we Thank you. We love our Mazda CX-50!
Dealership was trash they get u on a bad car the finance guy lies the prices are not same same they don’t say no but get u really bad financing RICARDO from finance don’t recommend Valencia is better
Had a very awesome experience Upgrading my vehicle thank you to Dario Barbuto at Bakersfield Mazda, Very Professional and means business when talking about what car you are looking for, he’s Super Patient, very helpful if you have a lot of questions or if your unsure about something. Overall experience was amazing and huge thank you to him for getting me into a Mazda 3 Turbo.
My sister went in for a simple oil change before an upcoming trip, but unfortunately, the experience was very uncomfortable and unprofessional. Sales Manager Jose J. Sierraalta repeatedly pressured her to upgrade her vehicle, even after she clearly told him no multiple times.
Instead of respecting her decision, he began making inappropriate comments toward her boyfriend, asking personal financial questions about what he pays for, whether he pays for the car, and repeatedly calling him selfish. His behavior came across as disrespectful, unnecessary, and completely unprofessional.
My sister was only there for an oil change, not to be pressured into ... Read More Google - Oct 30, 2026
I really appreciate Bakersfield Mazda for the amazing experience I had in purchasing my new, beautiful Mazda CX-90. I’ve purchased many cars in my lifetime and this, by far was the most easy, and stress free experience; plus I got an amazing deal with the lowest APR ever! The entire team—-the knowledgeable and patient salesperson, the awesome GM, and Daniel in finance—exude professionalism and put the customer first.
I will continue to give Bakersfield Mazda my business and send my family and friends as well. Stop looking and give Bakersfield Mazda a call. They’ll take care ... Read More Google - Oct 28, 2026
Mazda service department is top tier!! They takes care of my vehicle and seems to be very honest about their work!! Go check them out they’re the best
Friendly and very professional, they make our whole buying process very simple and easy. 👍
"I had an exceptional car-buying experience from start to finish. The customer service was outstanding, and the team made the entire process seamless and efficient. I am thrilled with my new vehicle and appreciated the convenience of having it delivered directly to me. Highly recommend this dealership to anyone looking for a smooth and professional purchasing experience!"
Excellent service!!!
Exceptional service. Kind staff!!
Good service very honest!
Very reasonable, respectful, and overall great!
Excellent service. They are very friendly and helpful. They were able to accommodate my extra service requests despite being short a technician upon my visit. Highly Recommend!
Very nice
🚗 THE DEALERSHIP WHERE DREAMS COME TRUE! ✨
An Unforgettable Car-Buying Experience — Outstanding Customer Service and Professionalism!
I want to take a moment to share one of the most incredible car-buying experiences I have ever had!
Throughout my lifetime, I have purchased more than 35 vehicles, and I can sincerely say that this dealership has provided me with one of the absolute BEST experiences I have ever had. The professionalism, patience, kindness, and respect I received were truly exceptional.
First and foremost, I want to give a very special THANK YOU to my salesperson, MOISES!
From the very beginning until the moment everything ... Read More Google - Oct 16, 2026
Abraham and Daniel were so professional and patient as I looked for cars, Abraham was honest and helpful (not pushy) if he didn’t know the answer he spoke to someone else. Daniel made the whole process of leasing my first car very seamless. This is my 4th Mazda with Bakersfield Mazda.
Working with Mazda and Chandler was an enjoyable experience. He is very committed, courteous, and professional!
Such a great buying experience! Thank you Jackie for helping me get into my dream car!! Definitely recommend to anyone in the market.
Bakersfield Mazda always provides excellent service. Ricardo is always great with communication and scheduling around my needs. I always leave happy with the service and the hospitality.
They seem to be professional, good service in a timely manner.
Want a great car at a great price? Go to Bakersfield Mazda! They were super friendly and made sure I knew all my options before purchasing.
Excellent customer service they all went above and beyond to get the vehicle that we wanted
All positive from start to finish. Excellent follow through by all parties involved. They listened tentively, answered all our questions. Upon our extensive research gave us the best price NATIONALLY on the vehicle we decided on. All paperwork was done over the phone as we're 7 hours away from Bakersfield in Redding, CA. They delivered the vehicle to our door at no additional price & the delivery driver was also very polite & friendly and on time. We highly recommend this dealership. We're just sorry we do not live in their area as I'm sure their Service Dept ... Read More Google - Oct 1, 2026
Jacky and Juan were great to work with. We were able to arrive at a quick deal that was good for both of us. I am a repeat customer for Bakersfield Mazda and have enjoyed my experience with them. The only drawback was that they only had one finance person there on a Friday evening so we spent a lot of time waiting for our turn to finish the deal.
Everything went great. Easy no stress. Joey Moyer was my service advisor. He is the best, took care of me to the fullest.
We had the best experience at the Bakersfield Mazda dealership. Starting with our salesman Dario, sales manager Juan and finance manager Daniel. All were very friendly, knowledgeable and helpful in getting me the exact suv I wanted and the price I could afford. Thank you for the awesome experience. We will be buying Mazda from now on!!!
If you would want transparency, reliability, and a nice car, I most definitely recommend this dealership. Being my first time purchasing a car at a dealership, they made the process so easy. Everyone was welcoming and friendly. Thankyou Corally for your great service and being who helped me get started on buying a car I love. I live in Tahoe, and would most definitely return to this dealership for another car, it exceeded my expectations.
Our sales man Carlos was very knowledgeable about the vehicle. Very friendly and efficient, He made buying a car a smooth, easy transaction. So easy to work with, I would highly recommend him when you purchased your Next new Mazda
The service was great. The advisor was friendly & helpful. Was very surprised and happy when I received a video from them showing the inspection on my car. Thank you!
It was ok am a 71 year old senior and understand things well especially about cars i bought my car new there in 2015 am the only driver on a fixed income from retirement i think they are very expensive but everything is they should have discounts for old people
Our salesman was very friendly and took his time. We did not feel any pressure to buy, gave us detailed descriptions about the differences between the new car and the and cpo car we were looking at. After purchasing he gave us a very through explanations of all the cars features.
Ramez was very helpful. Highly recommend.
Every time I go to the Bakersfield Mazda negative issues arise. There were mistakes about what you would or wouldn’t pay. Somehow you got my car mixed up with another family member. I had a fairly new gentleman that helped me, and he was very nice. He was just getting details mixed up after other service reps gave him instructions. Everyone has to learn so I’m showing him grace.
Another issue was I had taken a survey a while ago and I got a free detail. When I picked the car up there was stuff stuck to the ... Read More Google - Jun 25, 2026
Don’t bother going to this dealership. Wife bought a used vehicle and I’ve been calling regarding the plates for the vehicle and they have been no help. All they do is just give me the run around and lie. Please go somewhere else!
Got charged a diagnostic fee of $199 just for them to tell me my battery was slightly disconnected oh and they also fixed my clock due to the time change, so thanks.
Salesperson guaranteed that they would be able to do price match, I went in ready to make a purchase just for them to give me a completely different prize for the vehicle. The manager Firas is very rude and condescending, also very rude to his employees. I will be taking my business elsewhere.
Horrible experience. I was told by a salesman if i can show them a better price from another dealer they would match or even beat the price. All lies the sketchy manager firas steps in very rude and loud saying it was not possible. Dont promote lies not good for business. Will gladly do business elsewhere.
(Translated by Google) I purchased a Mazda SUV from Bakersfield. That day, they delivered it to me without the detailing done, as they either didn't have the staff available to do it properly. They told me I could return the following week so the detailing team could make it spotless, since before I made the purchase they had assured me the vehicle would be delivered completely immaculate. I returned the following week, on Tuesday, February 24th, after coordinating with the salesperson. However, the detailing team, responsible for delivering clean vehicles to new customers and cleaning the cars on display, ... Read More Google - Feb 27, 2026
Got a call a month ago for an inquiry I maid and was told I couldn’t afford this car to much for me because I had a budget and today 02/22/26 got called and I informed them I’m going somewhere else out of town to purchase my car the salesman got upset and hanged up on me I will never come to this unprofessional dealer not once but twice got disrespected there will not be a third thank but no thanks (p.s have also 2 others wanting a car as well good riddance
I was very disappointed in the service. I have purchased four vehicles from Bakersfield Mazda. This was the first oil change for my new CX-90. I was told there was a small recall that shouldn’t take long. I sat for over 2 1/2 hours before I asked about my car. The answer was “ they were busy.” I asked to speak to a manager who checked on my car. He said it would be another hour. Unacceptable. He did give me a loaner so I could get to a meeting and had my car delivered three hours later. They should have informed ... Read More Google - Jan 23, 2026
I once again took my car to the service at Mazda Bakersfield and the people who receive your car are not friendly at all, and they receive you with a bad face.
My Friend The Cop got ripped off, they threw His GPS / Radio Away ?
I purchased a 2020 jeep compass about a year and a half ago. It had a failing radio head unit upon test driving it and they promised to fix it with a due bill.
Long story short, they had issues finding a replacement unit and asked if I would approve an aftermarket deck promising i would only receive an upgrade and wouldn’t lose any of my factory options. I requested the old unit be kept for me, so I could have it repaired on my own (failing screen) and approved the aftermarket replacement since I could keep all my factory ... Read More Google - Oct 30, 2025
Sales person good, manager terrible!! And the care has issue right out of dealer. Getting. A lawyer.
Seems impossible to contact the service department. I’ve called multiple times over the years and they never answer nor do they call back if you leave a message. They don’t reply to online messages either. Just trying to get a quote, is the online number incorrect or something?
not eager to help or welcoming in the service department. My appointment was scheduled for Saturday and they called to cancel. i’ve had 2 appointments was rescheduled 3 times! My initial touch up was never completed. The guy who serviced my car sent video was a highlight.
I purchased a 2024 car with only 20k miles, it wasn’t made aware to me that the car only had one key fob until the deal was completely done and I took possession of the car. I feel that this is an unfair act and that I should’ve been made aware prior to the purchase. Now I have to go through the hassle and expense of obtaining a spare key fob. The dealership offered no helpful resolution. Very Disappointing
These guys are sketchy. Turned in our leased car. They drove it around for thousands of miles then tried to charge me for the mileage. Luckily I had proof of mileage because they serviced it days before.
I usually don’t give bad reviews but I just couldn’t let this one go. I purchased a used Camry 22’ not even a year ago, when I got the car the front bumper had a small hole in it and when I would reverse the car the breaks would squeak. The staff was friendly and said they’d take care of it, which they ended up replacing the bumper, but I know for sure they never touched the breaks because they’re still squeaking when I back the car up. I’ve reached out to them letting them know ... Read More Google - Jun 14, 2025
I requested quotes and information from the parts department, Joey let me know that they’ll reach out to me as soon as possible… they told me that on May 19th and it’s literally June 5th now and after weeks of asking why I haven’t gotten an update Joey told me he’ll investigate the delay and that he’ll let me know ASAP when he has an update, that was 4 days ago… Awful service
Was not a good experience on so many levels. The car I purchased has been wrecked but wasn’t noted in any paper work. The car was returned to dealership for repairs and that was over a week go! Imagine finding this out lesser than a hour after your purchase vehicle. Now I have a new car payment and insurance to pay but no possession of my car.
I made an appointment for a scheduled service at 2:00 on a Wednesday, I was told on the phone that the service would take an hour, so I planned on 1 hour. After I dropped off the car and they took the keys. After an hour and 10 minutes I hadn't heard anything so I went back to the service department and was told, "We have a backlog, so it will be another 30 minutes." I had to call and cancel another appointment I had made assuming my car would be done on time since they said NOTHING about a "... Read More Google - May 19, 2025
I’ve been a loyal customer at Bakersfield Mazda for the past four years, regularly servicing my 2021 Mazda CX-5 without any issues—until now. A few days ago, I called to request an estimate for an AC service. The employee I spoke to seemed unfamiliar with the service, and rather than transferring me to someone who could assist, he placed me on hold and then disconnected the call.
I followed up and requested to speak with a supervisor to address this unprofessional behavior. It’s now been 72 hours, and I have yet to receive a call back or any form ... Read More Google - Apr 25, 2025
This is the second appointment in a row that the estimated time of service was not met. In both cases, after waiting in the waiting room till the end of the estimated time and not hearing anything, I went to the service desk and was told the mechanic had to leave so it would take longer. The estimated time yesterday, April 21, was 1 1/2 to 2 hours. Waiting that long on site I figured was doable. I brought work with me. But they were not able to tell me how much longer it would be. I had other things to do. I have ... Read More Google - Apr 23, 2025
I find the service to be lacking in an open communication with customers. I had recall work completed so no cost involved. I asked for an estimate for replacing the windshield washer fluid reservoir sine mine is leaking at the bottom. Over $500 to replace a plastic tank. No details given. This was the same as my first impression 2 years ago. The staff are very rude to customers, and it appears as if it is all about only doing work for customers who want to spend big money. Not me, this the last Mazda I will ever own. Great car, poor ... Read More Google - Apr 21, 2025
I waited over a hour about half for an oil change. Was not told they were running late. 4 days later my low tire pressure light came on. All tires 15-20 pounds low. Apparently they don’t check your tire pressure when they rotate your tires
Customer service needs to work on customer service skills and techniques. Parts department is completely over priced.
On Saturday toke my car for oil change lasted 3 hours only one service man witch he was great he tried his best just lasted to long for an oil change
I wasn’t very happy that the appointments are overbooked now, so that I had to wait hours for an oil change. Also, my retractable top was alarming. This also happened years ago, and your guy fixed it for free and it was a quick easy fix. Now, you require a pricey diagnostic charge and two extra hours to do the same thing. Overall a disappointing experience.
Floor mats We’re taken out of vehicle during finance process. Realized once we got home. Salesman won’t return text or phone calls.
Wouldn’t give any stars if possible. Very disappointed that a Mazda dealer could not figure out how to update a 2008 Mazda CX9 after a new pcm was installed. After a week and several attempts to contact service desk which wouldn’t respond, we picked the car up. I will not be able to sell the car nor smog because the engine light will not go off. We will go elsewhere in the future.
I have been trying to schedule a windshield replacement appointment for over a week. No one answers the phone, and when they do, they transfer you between parts and services where your phone call goes to die.
I was throughly disappointed in my experience. The only reason I gave 2 stars was for Genevieve who was the only employee to answer my phone calls after calling 10 times. She is the star of Bakersfield Mazda. I had to call and ask for the General Manager and the Service Manager before I was even given a phone call back. They had my car for 48 hours before even looking at it when my appointment was 2 days prior. They only looked at my car because I was put in contact with the Service Manager.
Dropped my car off on a Friday to have the oil changed and to fix the loose panel on the underside of the car. Picked it up on Monday and they didn’t fix the loose panel. They called Monday afternoon to check on the car and I let them know it wasn’t fixed.
They told me to bring it back Tuesday so they can fix it and said they would give me a loaner, full tank of gas for my extra trip from Tehachapi, and would detail the car.
Went to drop off the car and the reception ... Read More Google - Sep 20, 2024
Round a Round
Purchase experience: I did the car ordering through the website. Had a few issues. Communication with the dealership was challenging. I never got the same answer when I talked to different people.
Delivery day went about as you would expect at a dealership. Stick to your guns and don’t get bullied into buying the extra bells and whistles.
I received the car and didn’t realize until I got home, I live 60 miles away, that it’s seems all they did was wash the car quickly. All the protective film was on all the plastic surfaces inside the car. ... Read More Google - Sep 15, 2024
Had a terrible experience with a sales employee at Bakersfield Mazda, his name is Carlos. Carlos seemed honest at first until we weren't able to come to a realistic deal with the dealership and I made a harmless comment saying "well I hope you guys are able to sell the car then" and Carlos followed up after we're getting up to leave and said "Oh I already sold it, yeah. I told you guys I don't mess around" explaining how he had sold the car already to another pair of customers who walked ... Read More Google - Sep 12, 2024
Deceptive Practices and Unethical Conduct – Buyer Beware My experience with the finance department at Bakersfield Mazda has been marked by dishonesty and manipulation. Important documents were electronically signed without my approval and hidden within the contract paperwork, even while I was present for the purchase. Incompetence and unethical behavior seem widespread throughout the dealership, with threats to harm my credit and cause unnecessary damage. Potential buyers should proceed with caution, as deceptive tactics are employed to mislead and manipulate customers.
Fraudulent Sales Practices – Intent to File DMV Investigation and hire an attorney if necessary.
I had a deeply disappointing experience with Bakersfield Mazda during my purchase of a CX-30, where I was misled about the warranty, rental services, and policy details. These deceptive practices, including an automated signature I never approved, have left me no choice but to seek further action. I intend to file a DMV investigation using form INV172A and will be hiring an attorney to pursue fraud charges. Additionally, I am prepared to risk a hit to my credit to fully unwind this deal and distance ... Read More Google - Sep 6, 2024
Having to wait an hr and 45 mins for a basic oil change is unacceptable. I had an appointment and shouldn't have had to wait that long. I don't think I will be back to this dealership.
Got an oil change two days ago. Now the oil is leaking. How the hell you gonna charge me $130 and not do the job right?
Worst customer service! The service area never answers the phone. They don’t give you updates on what’s going on with your vehicle. These people only want your money, they don’t care about anything else besides that.
Traveled over 200 miles to come to Bakersfield Mazda because I had heard they had a good reputation of being a fair dealership that treats their customers right. Purchased a new CX-90 through them with a “due bill” for accessories. They insisted they would have the parts available when I picked up the car…they didn’t. Then I was told they would ship them to my home address. I followed up multiple times with the sales department, parts department, and customer relations. Each time I received a different answer about the status that contradicted what I was previously told. In ... Read More Google - Jun 28, 2024
I don’t recommend this place. My brother has bought a vehicle from this place. I had finance one and leased one when I came back to buy my lease. They were trying to charged 10,000 extra on top of my payout. Was told I would get a detail and instead gave me a wash. Also a gas card and none. Alot of promises before purchase doesn't honor them. I even bought a warranty for my lease and the whole time I was trying to call and get more information on how to use it and they couldn’t provide ... Read More Google - May 31, 2024
Person who helped me, I felt was rude. Needs better customer service from employees.
A friend of mine bought the car used 30 k miles took it back cause of head gasket issues adding to them they fix it well is leaking oil again be carefull with masda dealer they are not professionally working with costomers