Customer Testimonials

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DealerRater Oct 1, 2020

Paul Lopez was extremely helpful and made the lease exchange very easy for us. We very much appreciated his professionalism, friendliness, and excellent customer service! Amir in finance was also great!

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DealerRater Jul 25, 2019

Always a great experience when I bring my CX-5 in for service. Richard was friendly and professional - just a delight to work with this morning. Thank you Mazda!

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DealerRater Jun 28, 2019

First off Aldo Garcia made my customer experience great the whole way through. Such a huge difference from other dealerships! Thank you so much. Sincerely, Ryan Malpiede

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DealerRater Jan 23, 2019

Jesus (Chuy) is the best salesman i’ve ever worked with. I’ve bought three cars with him now and every time he always strives to get me a nice car for an affordable price!

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DealerRater Oct 17, 2018

Bakersfield Mazda has great car service at a great price with friendly service. They don't nickel and dime you ... Just great people doing a great job.

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DealerRater Aug 24, 2018

I took my 2016 Chevrolet Camaro to Bakersfield Mazda. My service advisor was Aldo Garcia. I received great customer service, the staff is awesome. i will always bring my car here to have it serviced in the future. They got me in and out quick. Aldo was very friendly and knowledgeable.

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DealerRater Aug 2, 2018

The staff in all areas of the service center are friendly, helpful and experienced, Cory /Felix is the best along with other staff members I dealt with today. Latrina Casteberry and Adam Deyoe were especially helpful. Adam showed me how to reprogram my radio. Thanks to all of them/ Betty Hylton

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DealerRater Jun 4, 2018

Great customer service. Sales person gave us a really good deal. Would recommend this dealership to friends and family. Staff was friendly and made us feel comfortable with our new purchase.

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DealerRater May 28, 2018

They fixed my window that wasn't working right. It didn't take as long as I thought it would. My oil change was done quickly and they checked the air in my tires for free. I loved getting my car back clean too!

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DealerRater May 23, 2018

Great place to go Very accommodating and prompt services Can’t get any better than royal treatment from Cory Felx our service personnel who delivers very personal service He made my day go a lot easier after getting a flat tire

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DealerRater May 22, 2018

Cory is always ask questions about my car, if got this done or that done, I tell this the place bring my car for service

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DealerRater May 21, 2018

Great people great service ! Mellissa and lucky was the best ever great price and was able to work in the price I needed. Thank you for your time

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DealerRater May 21, 2018

Cory Felix made sure that the part for my car was painted correctly, and he made sure that I could get an appointment on a Saturday.

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DealerRater May 20, 2018

The people here were really nice and helpful! Just be careful, once you buy a car you will get a million emails and multiple people from the dealership texting you asking to take a survey...so here I am. After 15 texts and 35 emails taking a SECOND survey. But I LOVE MY MAXZA!!!!

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DealerRater May 20, 2018

Great staff, easy to work with and very pleasant. Not aggressive in selling but make sure you get what you want. Friendly and efficient to deal with.

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DealerRater May 20, 2018

Aldo was very attentive and detailed. I felt confident when leaving the service center that my car was in good hands. This is my first time servicing my car at Mazda, and I wasn’t sure what to expect. But now I know when I have to service my car again I will be at ease.

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DealerRater May 18, 2018

I always take my car here. I trust Corey in the service department with my car. I hope that the dealership updates the seating in the waiting room soon, as it is wearing out.

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DealerRater May 17, 2018

Very helpful answer all my questions very kind quick service came to let me know car was ready have coffee and water and cookies in waiting room for customers all people at bakersfield mazda very friendly

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DealerRater May 15, 2018

I personally had a great experience at Bakerfield Mazda. I got exactly what I was looking for and the sales man Anthony Cueto was extremely helpful. I visited the dealership a few different times with my mom, dad and to test drive the car. Anthony made me feel really comfortable and didn’t pressure me into buying right there and then. Definitely let me take my time and helped me with my decision to purchase a 2018 Mazda CX-5 with preferred packaging. Overall I would recommend Mazda to friends and family. I’m more than happy with my experience and purchase!

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DealerRater May 15, 2018

I purchased a new vehicle in Feb 2018 and leased one for my Mother in LAw at the same time. All staff members were friendly and helpful. 3 months later I was back because my brand new Mazda3 got crunched (long story) and was totalled. Again the staff members were truly helpful and I walked out with yet another Mazda. They have my loyalty!

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DealerRater May 15, 2018

Very good people , Mark is a real good person ,down to earth.. I will recommend them to my family and friends. I am very happy with my Flex , I have namend her Betty

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DealerRater May 14, 2018

My wife and I were very happy of the way they treated us, customer service was very nice and they pull all the strings so that I walked out of there with the vehicle I wanted.

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DealerRater May 14, 2018

Good service with hospitable staff and nice car..good deal..and I will recommend to a friend if they to buy or lease a car..

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DealerRater May 14, 2018

they are great..they don't push you in to something you don't want...the make sure you get what you need..they are at their jobs

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DealerRater May 14, 2018

I just purchased my second Mazda from this dealeship. Sales Reps know thier cars. Great to work with. No pressure. The dealership even found a cash back incentive I didn’t know about. I highly recommend this dealership and the Mazda products.

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DealerRater May 13, 2018

The sale's person did a great job explaining everything. He was knowledgeable and friendly. He was able to help me get my new car quick and easy. Great people here.

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DealerRater May 10, 2018

I like everything about Bakersfield Mazda except the size. The service area is too small for the number of cars they run through it. Sometimes the cars are backed up on to the street waiting to get registered. Leaving the service area is like navigating a maze, given all of the sale cars parked along the way out. The waiting area could be improved. There is a lot of idle space going unused. The refreshment offerings have improved - thank you.

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DealerRater May 9, 2018

I have had to bring my truck (1999 Mazda) in several times in the past few years for problems both large and small. No matter how severe the problem or how often I check on their progress the Service Department is always polite and does everything in their power to answer any questions I may have regarding the problem or the work they are doing to fix what is wrong. They also are willing to answer questions asked by other people (family members) who I have brought in. Most of my visits to Mazda have been with Cory Felix and as ...

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DealerRater May 7, 2018

My wife and I have now bought 3 cars from bakersfield Mazda and the experience couldnt have been better. My mother in law even bought one after hearing how awesome the experience was. If you want a good car sales men ask for Anthony and tell him Mr. Meza sent you..

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DealerRater May 5, 2018

Came to the dealer looking for a good deal that fit my needs. Had already contacted Melissa Ceja who made me feel at ease she heard my needs and asked me to walk I. To talk about some deals they could offer me. And needless to say I traded in my suv for a smaller car as I was wanting to do. The sales manager Mario is another person that made this transaction as easy as you can imagine.

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DealerRater May 5, 2018

Everyone was very nice, helpful and professional.The process did not take long at all. There was no pressure everything went at my tempo.🙂 Very refreshing

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DealerRater May 5, 2018

Went in not expecting anything and ended up leaving with a brand new car. Chuy is a very easy person to work with. He gives you and should all the car option you could qualify for. Financing is easy as well. They are not pushing you to purchase anything you don't wanna buy. Overall experience it was the easiest purchase I have done in my life.

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DealerRater May 4, 2018

Appreciate the complimentary snacks and drinks in the waiting area! Especially having a 9-year old with me, it made the wait much easier. Thanks!

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DealerRater May 3, 2018

The customer service was just great! Will be sending all friends and family when they need a new vehicle! Very happy with my new car and looking forward to purchase more in the future!

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DealerRater May 3, 2018

From purchasing my vehicle to having it serviced. All of the people who worked with me were awesome. Very happy & will purchase again from Bakersfield Mazda.

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DealerRater May 2, 2018

Cory is so outstanding that he makes an inconvenient task, such as car servicing, actually enjoyable. I appreciate his kindness and A+++ customer service. He's a gem!

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DealerRater May 2, 2018

Customer service is great n the stuff very friendly they are very helpful in making sure you drive out the dealer with the veh you want n need

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DealerRater Apr 30, 2018

Very understanding and helping me at what I needed.. I walked off with a beautiful car that goes vroom vroom. Thanks Mazda for everything. 🙂 yayy

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DealerRater Apr 28, 2018

Good shopping experience I like the fact he didn’t get pushy pretty much leather shop and look around friendly and courteous helped us through all the steps in a friendly and kind away

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DealerRater Apr 26, 2018

Jesus best salesman I ever dealt with this is my second car I get from him and both time we’re great. And lucky the finance manager great

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DealerRater Apr 25, 2018

Would highly recommend anyone to stop by mazda at bakersfield all thier staff were really friendly and helpful. Just went in to check it out and walked out with a new 2018 mazda 3.

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DealerRater Apr 25, 2018

really helpful and friendly , as soon as we came in they greeted us and got straight to what we wanted. Anthony was very helpful and friendly.

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DealerRater Apr 19, 2018

The service rep was very friendly and efficient. He quickly recommended what service was needed and a recall that I did not know about it. He asked if I wanted everything taken care of today. He was polite and friendly. Couldn’t of asked for a better experience. My car was ready before the estimated time given which was a pleasant suprise. Love Mazda and how they handle their customers.

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DealerRater Apr 18, 2018

I have nothing but good things to say about Bakersfield Mazda. I have purchased two vehicles from them and both experiences were very pleasant. They are patient and kind and understand that I will not buy anything unless it’s what I want. Both times Bakersfield Mazda had to find the car I wanted somewhere else. They never once made me feel like I was a burden. I love Bakersfield Mazda and recommend them to everyone!

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DealerRater Apr 18, 2018

I'm a first time buyer and Anthony made my experience unforgettable. I would come back anytime when I decide to purchase another vehicle. Thank you Anthony for helping me.

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DealerRater Apr 17, 2018

We walked in knowing what we wanted because we spent the time researching and eliminating the different choices out there. This team answered all questions we had about the CX-5 and our buying/leasing options. This was the most pleasant and fastest car buying experience we have ever had. We will be suggesting this team to everyone and plan on returning for our next car in the future.

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DealerRater Apr 15, 2018

I called and spoke to Chuy Tafolla to set up an appointment to test drive a 2018 Mazda 6. Chuy had the perfect car picked out for my wife and I. He was very friendly and knowledgeable, and he along with Mr. Nieland and Lucky made the entire process easy, quick, and painless.

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DealerRater Apr 15, 2018

The service was very expensive, over $1500. But the work was done by Mazda experts and they provided me with a courtesy shuttle and eventually a courtesy car for 3 days, while they worked on my car. Although it was expensive- they did what they could to help me (transportation) and I am certain the work was done well. They also were very good about communicating with me anout the status of my car. They sent updates and that was very important to me- to know that they were keeping me updated with what was going on.

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DealerRater Apr 14, 2018

I am very satisfied with the outcome and do highly recommend people reach out to Mazda associates for a great choice in cars. Thank you for your service.

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DealerRater Apr 13, 2018

I had awesome customer service thus far from all the employees who work there. Second, time getting a new car form Mazda and I've been pleased with the service I received. I will definitely recommend Mazda to family and friends.

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DealerRater Apr 12, 2018

We had a misunderstanding at my 5k oil warranty change for my Mazda 3. By the time I left it was cleared up and I drove away in a brand new lease! A 2018 CX-5 much more suited to my needs of every day life. My dealer Melisa was the sweetest person I think I have ever met. My mother was with me and she was likewise impressed with her and how she tried to fight for us and made us so at ease.

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DealerRater Apr 12, 2018

I just want to say that I will return to Mazda and Love Automotive for so many reasons. First of all, customer service is superb, from when they greet to you to Walking you to your freshly washed automobile. Cory Felix is an exceptional attendant and has stellar customer service. I will return again and again! Thank you Love Automotive!

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DealerRater Apr 12, 2018

I have been coming to Mazda since 2014 for updates and all of my service needs. I have yet to meet another person like Cory Felix. He is an exceptional person to deal with! He is always pleasant and has never turned m away when I needed help, questions answered, or any other service needs. If I called today and said I need help by tomorrow, Cory would see to helping me as prompt as he could. Thanks Cory for knowing your job! Not to mention the overall knowledge of m Mazda!😁

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DealerRater Apr 11, 2018

I had a great experience. The dealship was low pressure and wanted me to be happy. They went out of their way to get the car that I wanted.

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DealerRater Apr 8, 2018

The service received exceeded my expectations. I needed my car serviced and Felix provided detailed information and when my next servicing at 90K miles would be done.

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DealerRater Apr 8, 2018

Greeted with a smile and how are you. Told where to pull up. Asked my name and reason for visit. Was my New Cars first check up. Only 2153 miles on it. Then he directed me where to go and wait. Very nice atmosphere. Was nice and clean; Saw Bart up in the "Bull Pen"; who over sees the other Salesmen. Always has a few kind words for me when I go in. This is the 2nd Mazda3 I have had. The other I only had a few weeks, totaled it before the first payment. All the Salesmen were ...

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DealerRater Apr 7, 2018

The people at Mazda really make u feel at ease &welcomed when buying a car! I just bought a 2018 Mazda cx5 an I love It! The Salesman was very easy going that really helped me feel comfortable when asking questions & help me get the vehical just right for my family!

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DealerRater Apr 7, 2018

They took me in despite a full day and took great care of my needs. The service was excellent, as usual and I was treated very well. Thank you.

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DealerRater Apr 6, 2018

I have always had great experiences at Mazda and with the service center. The staff is always friendly and welcoming. I recommend Mazda to all my friends and family.

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DealerRater Apr 1, 2018

Had to replace my pre catalytic converter. This dealership quoted me the most reasonable price, had the work done nice and fast, explained the work done clearly and the staff were very helpful and friendly.

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DealerRater Mar 31, 2018

Everythig was great. Aldo was very professional and helpful and totally took care of the service needs. I appreciate his friendliness and professionalism in relations to my service appointment.

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DealerRater Mar 31, 2018

The service department was able accurately diagnose and fix the problems with my truck. Despite my truck being almost twenty years old they were able to track down and install replacement parts.

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DealerRater Mar 31, 2018

No Pressure-Enjoyable Experience. I felt comfortable and all options available were offered. Not the usual salesman hostage situation, where you are waiting for the one chance to escape ! Real people helping you.

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DealerRater Mar 30, 2018

An oil change and tires rotated in 50 minutes while I waited. Thats good From what I could see is they took appointments before non-appointments

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DealerRater Mar 30, 2018

They were very helpful because they found something for me and my family that was not only affordable but nice. They took their time with me and actually helped me drive off with a brand new car.

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DealerRater Mar 29, 2018

Lucky Singh they both were awesome salesmen I will recommend anyone to come to you all thanks a lot for their time to help me out Thank I'm very satisfied

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DealerRater Mar 28, 2018

Very friendly & good customer service from beginning to end . Great shuttle service & friendly driver very attentive. I will definitely refer a friend. Keep up the great customer service Mazda!!

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DealerRater Mar 27, 2018

Anthony was absolutely great and didn’t make me feel pressured what so ever. He was great! Lucky was efficient too! Overall very friendly staff and would 10/10 recommend!!

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DealerRater Mar 25, 2018

I really recommend this place, mark was awesome, the whole staff was very friendly, pleasant experience over all i am very happy with my purchase.

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DealerRater Mar 25, 2018

Had a very nice experience at this dealership. The people were nice and answered all of our questions thoroughly. Didn't take much time at all to buy my car. I hate waiting and playing games. I knew what I wanted and they made it happen quickly

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DealerRater Mar 24, 2018

At a dealeship, I have never in all my life had a polite greeting and very friendly customer service from the moment from stepping foot on the car lot until the moment we stepped off. I am still blown away how fast the purchasing process went. In the past usually at other dealships it would have taken all day. The employees at Mazda know how to work together as a team to make my experience awsome.

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DealerRater Mar 22, 2018

Quick and friendly and they take care of my car,looks good when I get it back. Service knows what they are doing. And did I mention Friendly?

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DealerRater Mar 22, 2018

Good communication. Kept updates for appointment time. Length of time vehicle would be at service department was acceptable. Text ahead to pick-up vehicle. Minimal wait time when picking up vehicle.

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DealerRater Mar 22, 2018

Excellent service from start to finish. Quick and solved my battery issue without any issues. I have always had good service with Mazda and the employees.

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DealerRater Mar 11, 2018

I was very pleased with my service. I arrived 20 mins early and it was not a problem. Aldo Garcia was my service person and he was very friendly and informative. I always use the dealer for service because I want my car to have the proper attention as needed.

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DealerRater Mar 10, 2018

We have bought a Mazda in the past and we loved it. So we bought another one from Bakersfield Mazda. We love that they are friendly and know what we wanted as soon as we told them

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DealerRater Mar 10, 2018

I couldn't be more pleased with the service I received from Cory. He truly goes above and beyond in such a genuine manner. That kind of customer service is rare and he deserves to be acknowledged from management as he sets the bar high for other employees to follow. He definitely keeps me coming back!

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DealerRater Mar 10, 2018

Great service! They worked me in and washed my car!!! Honored the free oil change and tire rotation I was promised at purchase. I would highly recommend Mazda of Bakersfield.

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DealerRater Mar 9, 2018

Can’t say enough good things about the Mazda Deslership in Bakersfield! Very friendly, reliable and professional service in their car service department. Cory Felix has been especially helpful and professional. I know he will take good care of my car! I am thankful for him and am always treated so well on every visit. Also the girls in the reception area are very kind !

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DealerRater Mar 9, 2018

I’m a grateful customer who just leased a beautiful 2018 Mazda, thanks to Chuy! This guy will work with you to get the best deal on the lot!! He is an expert @ what he does; I would definitely recommend speaking with him as your 1st option in looking at a New/Used vehicle. He won’t let you leave the lot until your 100% satisfied! Thank You Again Mazda

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DealerRater Mar 9, 2018

Best customer service! The staff was very friendly and provided amazing customer service! I definitely recommended, will be coming back for my next oil change.

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DealerRater Mar 8, 2018

Got the car I’ve been wanting for a few years. Mark did what he had to do to get me what I wanted and he delivered. Thank you

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DealerRater Mar 8, 2018

I don't have perfect credit but they gave me some choices and gave me what I wanted not what they though was best. They really worked with me. The environment was good and everyone had a wonderful attitude. They laughed and joked with me. They even had a BIG RED BOW on my car when everything was finalized....thanks guys I am really enjoying my new ride.. God bless and thanks for everything...RaChelle B.

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DealerRater Mar 3, 2018

Trustworthy, helpful, everybody is kind in the waiting room, the service of my vehicle is always great. That’s why I always come back to Mazda

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DealerRater Mar 1, 2018

It is good service. Everyone was helpful, nice. The waiting lounge was clean and goodies we're good. Need less hot chips and more young child friendly. Maybe offer milk for young kids waiting with parents. Thank u.

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DealerRater Feb 28, 2018

After visiting the dealership a couple months prior, I thought I would end up going out of town to another Mazda in order to get the car I wanted. When I left before, I annoyed and frustrated that I was trying to be convinced to go into a deal I didn’t want. I decided to give it one more chance before heading out of town and it went sooo much better! My salesman wasn’t pushy and wanted to make sure I got what I wanted and the Manager I dealt with was very honest and I felt like ...

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DealerRater Feb 28, 2018

This is our second purchase from this dealership. Our experience with our first vehicle was great at the dealership and at the service department. Things were handled in a timely and in an efficient manner.

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DealerRater Feb 28, 2018

I have been getting Mazda service here for nearly a decade. They don't have a fancy lobby with lattes or detail your car every time but the quality and speed of the service for Mazdas is very good and the price is reasonable.

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DealerRater Feb 28, 2018

I’ve had the best customer experience Corey Felix was so polite, friendly and helpful, very attentive. He went above and beyond! He is a great asset to Mazda!

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